Privacy
Privacy policy.
Clear information about the personal data used to answer enquiries and deliver exterior-cleaning services.
Last reviewed: 12 September 2026.
Who controls your information
Fresh Exterior Services is the data controller for enquiries made through this website. The business is based in Chichester, West Sussex. Contact us at info@freshexteriorservices.co.uk or 01243 948685 about this policy or your data rights.
Information we collect
A quote request may contain your name, email address, telephone number, postcode or property address, selected service, job description, photographs and technical security information such as an abbreviated or hashed network identifier. We also retain a receipt reference and the processing or email-delivery status of the enquiry.
Why we use it
- To respond to your request, assess the work and provide a quotation.
- To arrange and deliver services you ask us to perform.
- To protect the form from spam, abuse and security incidents.
- To keep appropriate business, insurance and accounting records.
- To measure website use only when you have allowed optional analytics cookies.
Lawful bases
We normally process enquiry information to take steps at your request before entering a contract and for our legitimate interests in operating a secure, responsive local service business. Records required for tax or other legal obligations are processed to meet those obligations. Optional analytics or advertising storage is used only after consent where consent is required.
Storage and recipients
Enquiries and uploaded photographs are stored before a notification email is attempted. Website hosting, database, file-storage, anti-abuse and transactional-email suppliers may process limited information on our behalf under appropriate contractual safeguards. We do not sell personal information.
Retention
Unsuccessful enquiries are reviewed and deleted after no more than 24 months unless there is a continuing business, legal or dispute-related reason to retain them. Customer, invoice and service records may be kept longer where required by law. Spam and security records are kept only as long as reasonably needed.
International transfers
Some technology providers may process information outside the UK. Where this occurs, Fresh Exterior will use an appropriate UK transfer safeguard and review the provider’s contractual and security terms before using the service.
Your rights
Depending on the circumstances, you may ask for access, correction, deletion, restriction, objection or portability of your personal data, or withdraw consent. Contact us using the details above. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.
Photographs and sensitive information
Please upload only photographs relevant to the requested work. Avoid including people, vehicle registrations, documents or anything private that is not needed for the quotation.
Changes
We will update the review date when this policy changes. We will keep this policy accurate as the website services and suppliers change.